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Q & A of Shikisai


About keeping your dogI am sorry.We do not currently accept dogs.
We would like to introduce the nearby depository.Please contact us.

■DOG PIT Kawaguchiko

■Fuji Subaru Land Doggy Park Fuji Subaru Land
Do you have plan includes dinner and breakfast?I am sorry.Due to various reasons, we currently only plan
Bread and drinks are provided free of charge in the morning.
Can I stay without a reservation?I am sorry.Reservations are required.
Please contact us by 20:00 the day before.
Do you have regular holidays?There is nothing in particular.We are open if there is a reservation.
However, if you can do something on a day when there is no reservation, we may take a day off.
Reservation start dateReservation acceptance will start 3 months (90 days) before the accommodation date.
You can apply online (Shikisai online accommodation reservation) and by phone.
About paymentFor customers who depart early (before 7 o'clock) on busy days and the next day
Please understand that payment will be made at check-in.
Can I make a cashless payment?Cashless payment is possible.(credit card,Electronic money,Apps etc.)
About repeater discount(Limited Time Only)Customers who stay once will receive a repeater discount from the next stay.
The discount is 10% off the room charge.(Cannot be combined with other discounts)
For reservations, please make an online reservation on the website or call.
Reservations from the reservation agency business (Jalan net / Rakuten Travel / travel agency, etc.) cannot be used.

*Please understand that it cannot be used during the following periods.(Please contact us for the detailed date)
Golden week/Summer high season/End of Year/Beginning of Year
About smokingWe apologize for the inconvenience. Smoking is prohibited in the entire building.
We apologize for the inconvenience, and thank you for your cooperation.
There is a smoking space, so please smoke there.
Can you fireworks at night?I am sorry.
Other animals such as dogs and back mountains will be surprised.
Fireworks are prohibited.
Can I make a reservation from Rakuten Travel / Jalan Net?Yes, you can make a reservation from "Rakuten Travel" or "Jalan Net".
It is cheaper to book online on our website or by phone.
1000 yen for weekdays and the day before holidays, 1500 yen for 3 consecutive holidays and Saturdays in August,
About 2000 yen for New Year holidays, Golden Week, Obon
Booking is cheaper.

About cancellation

Cancellation on normal days

  • Cancellation or change of accommodation date due to customer's convenience
    Please understand that the cancellation fee will be applied as follows.
    Please note that the cancellation fee will be charged 15 days before the accommodation date.
The afternoon of the day100% of room rate
Morning of the day80% of room rate
The day before50% of room rate
From 7 days prior30% of room rate
From 15 days prior20% of room rate
  • If you have any questions or concerns, please be sure to contact us.
    If you do not contact us, we will assume that you have given your consent, so please understand.